One of these examples is a company that wanted its customer support team to receive notifications about sales made in real time. In the last few months, we’ve seen various use cases where companies needed more than one agent to handle their communication on WhatsApp with multiple users through a single business number. Integrate WhatsApp with your website or application-Consolidate multiple accounts into one WhatsApp number-Manage customer support and communication In the last few months, we’ve seen various use cases where companies needed more than one agent to handle their communication on WhatsApp through a single business number. ![]() You can use Zoko Whatsapp API, which will help you: This means your customers can now accelerate customer support, sales and product notifications using a single WhatsApp number. This is a new feature that enables multiple users to chat with end-users from the same number. This is why we have introduced this functionality so that our customers could accelerate customer support, sales, and product notifications using a single WhatsApp number. The need for a messaging API that enables multiple users to chat with end-users from the same number has grown in the past few months. You save money by not having to purchase additional phone numbers.Your customer support team gets an opportunity to enter conversations with customers by impersonating them, which improves the perception of your brand.You can use a single number for multiple users.In this case, your web application will be able to send and receive messages on behalf of multiple users. ![]() How WhatsApp APIs enable multiple users chat with your customers from the same numberĪ WhatsApp API is a piece of code that allows you to send and receive messages through WhatsApp. We’ve seen a growing number of customers using this feature. This has been the missing piece for some companies who wanted to provide their customers with 24/7 support. WhatsApp APIs have enabled unlimited agents to chat with the same WhatsApp business number.
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